Most financial planning starts with products. The Merrill Lynch Discovery Experience was designed to start somewhere else: helping customers discover their life priorities, and then set the right goals to achieve them.
I led the design of an application that turns that discovery into a guided journey — short and approachable at the start, personal by the end.
Users begin by answering a few short questions. From their answers, the application creates a custom path that lets users set custom goals and learn along the way. When customers reach the end of their path, they receive a scorecard that summarizes their journey and recommends optional next steps.