Mercedes-Benz Digital Transformation
16595
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Mercedes-Benz Digital Transformation

Category
Digital, Product, UX, Video, Web
About This Project

The Setup

Global Training is responsible for the qualification and knowledge of every Mercedes-Benz employee. Training ran inside a Flash-based system built for desktop browsers. As Flash aged out and smart devices became how people worked, both the platform and the approach to learning had to be rebuilt.

What I Led

I led the team that designed and developed the first video-based learning courses at Mercedes-Benz, and the platform that housed them. We moved training away from slides in a wrapper and toward short, cinematic chapters that work on any screen. I then influenced Mercedes-Benz Learning & Performance to adopt the new digital approach as its standard.

What We Delivered

  • The first video-based courses, with chapters, captions, audio-only tracks and closing quizzes
  • A modern learning platform with a searchable catalogue, course pages and a video player, on desktop, tablet and phone
  • Offline downloads, so people could learn on the showroom floor or in the service bay without a signal
  • A visual language built on the Mercedes-Benz brand that made training feel like part of the product

Outcomes & Legacy

The platform was adopted by every Mercedes-Benz corporate office around the globe. It changed how Mercedes-Benz Learning & Performance works worldwide, and video-first learning became the standard.

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