SoulCycle Point of Sales & Manager System
16802
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SoulCycle Point of Sales & Manager System

Category
Digital, eCommerce, Product, Strategy, UX
About This Project

The Setup

SoulCycle was founded in 2006, before the boutique fitness space was even defined, so it built and maintained its own point-of-sale and booking systems to fit the business and its customers. As the market and the business model changed, the internal manager system had to evolve with it.

What I Led

I led the design of the latest evolution of SoulCycle’s proprietary Point of Sale and Manager System, the internal platform studio teams run on every day. The goal was a tool that’s fast at a busy front desk and keeps the rider at the center of every screen.

What It Does

  • Booking a bike, with a live map of every bike and rider
  • Cash register checkout, with card on file, tap or cash
  • Purchasing classes and retail
  • Ordering and transferring inventory between studios
  • Rider directory and profiles, including bike fit and history
  • A support and ticketing system
  • Internal communication tools: HQ announcements and team chat

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